Privacy Policy

The Grand Stand Bar & Grill ("we", "our", or "us") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). While primarily operating under Australian law, we aim to uphold privacy standards that reflect global best practices.

By interacting with our services, visiting our venue, or using our online platform, you agree to the terms of this Privacy Policy.

Information We Collect

We collect personal information that is reasonably necessary for us to provide our services and manage our operations. The types of information we collect include:

• Information you provide directly to us: This may include your name, contact details (such as a physical address and phone number), and payment information when making a booking or transaction. It also includes details related to function room hire (e.g., event type, number of guests), participation in pub trivia or other events, and any other information you choose to provide when interacting with us (e.g., through enquiries or feedback).
• Information related to our services:
  • Function Room Hire: Names, contact details, event specifics, guest numbers, and payment details required to facilitate and manage your booking.
  • Pub Trivia & Events: Team names, participant names, and contact details (if required for prize allocation or event-specific communication).
  • Gaming Machines (Pokies): While casual gaming machine use generally does not involve collecting personal identifying information, specific loyalty programs or regulatory requirements may necessitate the collection of limited personal information in strict compliance with relevant gaming regulations and privacy laws.
• Information collected automatically:
  • Website Usage Data: When you visit our online platform, we may collect information about your device and how you interact with our site, including IP addresses, browser type, pages viewed, and access times. This is typically collected through cookies and similar technologies.
  • CCTV Footage: For the safety and security of our patrons, staff, and premises, and for legal and regulatory compliance, we operate Closed-Circuit Television (CCTV) systems within and around our venue. Images of individuals may be recorded.
  • Wi-Fi Usage: If you use our public Wi-Fi service, we may collect anonymous usage data to manage network performance.

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage our services, including processing bookings for function rooms, managing pub trivia registrations, and facilitating food and beverage service.
• To process payments and manage accounts.
• To communicate with you about your bookings, enquiries, or participation in events.
• To improve our services and enhance your experience at our venue.
• For internal record keeping and administrative purposes.
• For security and fraud prevention, including monitoring our premises via CCTV.
• To comply with our legal and regulatory obligations, including those related to responsible service of alcohol and gaming machine operations.
• With your consent, to send you promotional communications about our upcoming events, specials, or services that may be of interest to you. You can opt-out of these communications at any time.

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: To third-party service providers who assist us in operating our business and providing services, such as payment processors, IT support, booking system providers, and security services. These third parties are only provided with the information necessary to perform their specific functions and are bound by confidentiality obligations.
• Legal and Regulatory Requirements: Where required or permitted by law, to government agencies, regulatory bodies, or law enforcement authorities. This includes situations such as responding to a subpoena or legal process, or to comply with gaming or liquor licensing regulations.
• Safety and Security: Where we believe it is necessary to protect the rights, property, or safety of The Grand Stand Bar & Grill, our patrons, or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards appropriate to the nature of the information.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with our legal and regulatory obligations. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

Your Rights

You have certain rights concerning your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
• Complaints: If you believe we have breached your privacy rights, you may contact us using the details below. We will investigate your complaint and endeavour to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us at our physical address below.

Cookies and Tracking Technologies

Our online platform may use "cookies" and other tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us improve our site and your navigation experience, see which areas and features of our site are popular, and count visits. You can set your browser to refuse all cookies or to indicate when a cookie is being sent, but some features of our online platform may not function properly without cookies.

Third-Party Links

Our online platform may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our online platform, and we encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: